How do I stop drywall customers from ghosting appointments?
Short answerSend a site readiness checklist three days before the start, require a reply, and state a standby charge when the crew arrives to a site that is not ready. Drywall depends on framing, wiring and inspections finished by others, and the person ghosting you is often a general contractor behind schedule.
The explanation
In drywall, ghosting usually means the site is not ready and nobody told you. Inspections slip, electricians run late, and the builder is too busy to call. Your crew and delivery are already scheduled, so the cost lands on you.
A readiness checklist sent three days ahead puts the question on the table. Is the framing inspected, are the utilities roughed in, is the space heated and accessible, is the board delivery confirmed. Asking for a reply gives you an answer or a clear silence to act on.
A standby charge, stated in your terms, covers the case where a crew arrives and cannot work. Combine it with a start deposit and a rule that a postponed start with no new date releases your crew to other jobs after a stated period.
Steps
- Send a readiness checklist three days before the start and require a reply.
- Call the contractor if there is no reply within a day.
- State a standby charge for crews that arrive to a site that is not ready.
- Release the crew to other work if a postponed start has no new date after the stated period.
In drywall contractor
Drywall follows framing, electrical and insulation inspections, so the schedule depends on trades you do not control. A readiness check turns a silent delay into a decision before the crew is on the road. All drywall contractor scheduling questions.
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed to schedule multi-day jobs, take deposits and send confirmation messages. Multi-day scheduling is rolling out and deposits are in progress, and texting needs a connected provider account.
- SC09Multi-day jobs and projects(Rolling out)
- BK22Deposits / prepayment at booking(In progress)
- CM04Confirmation messages(Built, rolling out)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: we wrote it from research on common owner problems. It is not measured search demand.
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