Help
Short answers, up front.
The product is in build, so this help center covers how it is designed to behave. For anything else, email a person.
Common questions
What does "pending" mean?
A request has been captured and checked against your rules, and your team has not confirmed it. The customer is told it is not confirmed yet.
Why can a customer only pick three arrival windows?
Windows are set by you. The Spiker example offers exactly three, Monday to Friday. Apex enforces the windows you define and never shows an invented exact time.
Why is there no price for a mattress?
It is a photo-quote service. The customer texts photos and you quote from them.
Why did a request get refused?
It was outside the service area, on a day you do not work, or for a window you do not offer. The customer is told why and given a phone link.
Why did a text not send?
The customer record shows queued, delivered, failed or suppressed, with the reason: a STOP reply, quiet hours or a carrier error.
How do I export my data?
Export everything from Settings on any plan. It includes customers, requests, history and attachments.
How do I reach a person?
Email info@apexflowlabs.com.