How do I turn off or cancel Acuity Scheduling?
Short answerAcuity's help center says you can cancel your subscription at any time, and the steps depend on whether billing runs through Squarespace or through Acuity [1]. With Acuity-managed billing, canceling downgrades the account to a legacy free plan right away [1]. Remove booking links from your website afterward.
The explanation
The vendor's article names who can cancel: account owners and contributors with Admin or Billing permissions [1]. It then gives two paths. If your account address contains squarespace.com, you cancel in the Squarespace billing panel under Subscriptions, then Scheduling [1]. If it contains acuityscheduling.com, you cancel from the Manage Billing area inside Acuity and confirm [1].
What happens next differs by path. With Acuity-managed billing, the vendor states you are downgraded to its legacy free plan immediately [1]. With Squarespace-managed billing, the article says scheduling blocks you added to your site are not removed automatically, so you should delete them yourself [1].
Plan the cut over for your customers. Switch your website link to the new tool first, keep the old one running until future visits are moved, and only then cancel. Download your client list beforehand.
Steps
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed with import from other tools' exports, switch protection so the original data stays intact, and month-to-month billing with in-app cancel. These are partly built or rolling out, so check the status badges.
- OB04Import from Jobber / HCP / Workiz / ServiceTitan exports(Rolling out)
- OB14Switch protection (never lose data, ledger)(Rolling out)
- AD09Month-to-month, cancel in-app(In progress)
Apex Flow Scheduler is in early access. See how we label status.
Sources
- Acuity Help: Cancel your Acuity subscription (read 2026-10-07)
Where this question comes from: owners type it, or a close variant, into search boxes. It was returned by public search suggestions (Google, Bing or DuckDuckGo) when we collected them on 2026-10-06; the exact phrase seen was “how to turn off acuity scheduling?”. We do not have search volumes.