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How do I delete an Acuity Scheduling account?

Process: Switching and cancelling. Reviewed 2026-10-07.

Short answerAcuity's help center says the account is deleted differently depending on whether the subscription is attached to a Squarespace website [1]. When it is attached, you must cancel the subscription first and then delete the website, and the vendor recommends canceling alone in most cases [1]. Export your data first.

The explanation

The vendor's page separates two cases. If the Acuity subscription is attached to a Squarespace website, the only way to completely delete the account is to cancel the subscription and then delete the website, though the vendor recommends only canceling and leaving the inactive subscription alone [1]. If it is not attached to a website, the page describes deleting it from the account dashboard by choosing Delete on the subscription card and confirming [1].

Canceling is a separate help article. It says the subscription can be canceled at any time, and it lists different steps for billing managed through Squarespace and billing managed through Acuity [2].

Before you do either, export your client list and appointment history so you hold a copy of your own records. Also remove any booking link or scheduling block from your website, since cancelation does not always remove embedded blocks automatically [2].

Steps

  1. Export your client list and appointment history to files you control.
  2. Open the vendor's cancel article and follow the steps for your billing type [2].
  3. Decide whether to only cancel or also delete, following the vendor's guidance [1].
  4. Remove booking links and scheduling blocks from your website [2].

How Apex does it

In progress

Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.

Apex is designed with a data export on cancel, switch protection so original data is never lost, and customer export as a CSV at any time. These are partly built or rolling out, so check the status badges.

  • AD10Data export on cancel(In progress)
  • OB14Switch protection (never lose data, ledger)(Rolling out)
  • LD16Customer export (CSV) at any time(In progress)

Apex Flow Scheduler is in early access. See how we label status.

Sources

  1. Acuity Help: Delete your Acuity account (read 2026-10-07)
  2. Acuity Help: Cancel your Acuity subscription (read 2026-10-07)

Where this question comes from: owners type it, or a close variant, into search boxes. It was returned by public search suggestions (Google, Bing or DuckDuckGo) when we collected them on 2026-10-06; the exact phrase seen was “how to delete acuity scheduling account?”. We do not have search volumes.

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