How do I cancel a booking?
Short answerCustomers cancel most easily with a link in the confirmation message, and an owner should pair that link with a cutoff time, a fee rule and an automatic reopening of the slot. Easy cancellation is better than a phone only process because early notice gives you time to refill the day.
The explanation
Many owners fear cancel links, but a customer who cannot cancel easily tends to just not show up. A link in the confirmation and reminder lets them tell you early, and early notice is worth far more than a no show.
Pair the link with clear rules. State a cutoff, such as free to cancel until the day before, and what happens after: a fee, a lost deposit or nothing. The rule must be visible when the customer books, not only in the cancellation email.
Make the system do the follow through. The slot should reopen for new requests or the waitlist, the crew should see the change and the customer should get a confirmation of the cancellation. Look at your cancellation report monthly to see patterns.
What to watch for
- Burying the policy where customers cannot see it.
- Cancel links that go to a login wall.
- Slots that stay blocked after a cancellation.
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed to give customers a reschedule and cancel link and the ability to cancel online, with a cancellation policy and no-show fees. The link and online cancel are built; the policy and fees are in progress.
- BK24Reschedule / cancel link for customer(Built, rolling out)
- CP04Reschedule/cancel online(Built, rolling out)
- BK23Cancellation policy and no-show fees(In progress)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: owners type it, or a close variant, into search boxes. It was returned by public search suggestions (Google, Bing or DuckDuckGo) when we collected them on 2026-10-06. We do not have search volumes.