How to send a text reminder?
Short answerTo send a text reminder, message the customer the day before with the date, the arrival window, the address and a simple way to confirm or reschedule. Use your business number if you can. Keep it under a few lines, and write in your customer record that the reminder went out so nobody sends it twice.
The explanation
A reminder is most useful about a day before the visit, when the customer can still change plans. Some owners add a second, shorter reminder the morning of the visit for jobs where access is a problem. More than two feels like pestering.
Include the same details every time: the date, the window, who is coming, and what the customer must do, such as clear the driveway or leave a gate open. Add a plain way to answer, like reply C to confirm or call this number to move it.
Use a business number rather than a personal phone, so customers who reply reach the right person, and so you can hand the job to someone else. Record each reminder on the customer so the team knows who has been told. If you text customers regularly, ask for consent when they book.
Steps
- Send the text about a day before the visit.
- Include date, arrival window, address and any customer prep.
- Give a simple way to confirm or reschedule.
- Note on the customer record that the reminder was sent.
What to watch for
- Texting from a personal phone that replies cannot reach the office.
- Sending the reminder with no way for the customer to change the visit.
How Apex does it
Built, rolling out
Built. A real server path exists; only setup steps remain before customers can use it. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex has appointment reminders by text or email, confirmation messages, and opt-out and quiet hours handling. Texts go out only once the owner connects a text provider account, and the reminder pieces are built but not yet a connected service.
- CM03Appointment reminders (SMS/email)(Built, rolling out)
- CM04Confirmation messages(Built, rolling out)
- CM09Opt-out / STOP and quiet hours(Built, rolling out)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: owners type it, or a close variant, into search boxes. It was returned by public search suggestions (Google, Bing or DuckDuckGo) when we collected them on 2026-10-06. We do not have search volumes.