How to get an app to stop crashing?
Short answerTo get a stubborn app to stop crashing, a clean reinstall sometimes works, but the order matters. Save or send any unsent work, confirm you know your login, sign out, delete the app, restart the phone, then install fresh. Done in that order, you lose nothing. Done out of order, you can lose a day of notes.
The explanation
The danger of reinstalling is unsent data. Photos, notes or signatures captured in the field may be stored on the phone until they upload. Open the app on Wi-Fi first and let it finish syncing. If a screen shows pending items, wait until they clear.
Check your login before you delete anything. If the app uses a password you do not remember, or a code sent to a phone you cannot reach, you can lock yourself out. Test the password in a browser on another device first.
Then delete the app, restart the phone to clear cached files, and reinstall. Sign in and look for your recent data. If the crash returns on the same screen after a clean install, it is likely a real bug. Stop and report it with the exact steps instead of reinstalling again.
Steps
- Open the app on Wi-Fi and wait until pending items finish syncing.
- Confirm your login works in a browser on another device.
- Sign out, delete the app and restart the phone.
- Reinstall, sign in and check your recent data.
- If it crashes on the same screen again, report it instead of reinstalling a third time.
What to watch for
- Deleting an app that still holds unsent photos or notes.
- Reinstalling repeatedly, which wastes time when the cause is a bug.
How Apex does it
Built
Built and working against the real database for our first business only. Early access. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex does not need an app store reinstall because it is a web app added to the home screen. To reset it, remove the icon and add it again from the page, then sign in and confirm your data appears.
- MB23Tech app install without app store(Built)
- OB13Install as app (PWA) with QR(Built)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: owners type it, or a close variant, into search boxes. It was returned by public search suggestions (Google, Bing or DuckDuckGo) when we collected them on 2026-10-06. We do not have search volumes.