How do I never miss a customer call in my concrete business?
Short answerText every missed caller to request the job address and a few photos, rank callbacks by job size, and return the largest first. Concrete leads are worth a lot per job, and the sites where you stand are loud, so a short text that gathers details is the best use of the minutes you have.
The explanation
A driveway or slab inquiry may be worth thousands of dollars of work, and the person calling is typically asking several contractors. You are on a site with a mixer and a truck running, so the phone is out of reach exactly when the lead calls.
Make the text collect what an estimate needs: the address, what they want poured, rough dimensions, and photos of the area. A reply with photos tells you in a minute whether the lead is real and how far away it is.
Triage the list by size and distance. A large pour near your yard belongs at the top, a small patch across the county can wait. Give every caller a time you will respond, even the low-value ones, because small jobs sometimes come from people who later send big ones.
Steps
- Auto-text missed callers asking for address, size of the area and two photos.
- Rank replies by job size and distance from your current work.
- Call back the top leads between pours, and text a time to the rest.
- Record the lead source and outcome so you know which calls pay.
In concrete contractor
Concrete and paving leads are high value and arrive while the owner is on a loud site. Photos and an address collected by text let you judge a lead before spending drive time. All concrete contractor scheduling questions.
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed to text missed callers, accept photo-based quote requests and track the source of each lead. Texting needs a connected provider account first, and the photo request is in progress.
- CM07Missed-call text-back(Built, rolling out)
- ES13Photo-based quote request (customer sends photos)(In progress)
- LD08Lead source tracking(Rolling out)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: we wrote it from research on common owner problems. It is not measured search demand.
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