How do I never miss a customer call in my drywall business?
Short answerSort callers into contractors and homeowners, text everyone for photos and dimensions, and call contractors back first. Drywall work arrives from builders who need schedule answers and homeowners who need patches. A dusty site is no place for a long call, but a text asking for photos moves both along.
The explanation
A drywall crew works with dust, ladders and gloves. The phone sits in the truck, and a missed call from a general contractor planning an upcoming schedule can matter more than a dozen small patches. Builders reward fast, reliable answers with repeat work, so they deserve the first callback.
The text can serve both groups. Ask contractors for the address, the square footage and the date they need you. Ask homeowners for a photo of the damage and a rough size. A repair photo often tells you whether it is a half-hour patch or a half-day job.
Keep a short script for the common patch question, since many callers just want a rough price. Give a range and the factors that move it, and offer the next open day. That keeps small calls brief and leaves time for the larger ones.
Steps
- Automatically text missed callers and ask for photos and dimensions.
- Flag contractor numbers so their calls are returned first.
- Keep a short price-range script for patch repairs.
- Offer the next open day on every callback.
In drywall contractor
Drywall contractors get calls from builders wanting schedule slots and homeowners wanting patches. Photos of the damage or the framing tell you the size of the job before you commit a visit. All drywall contractor scheduling questions.
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed to text missed callers, accept photo-based quote requests and log calls. Texting needs a connected provider account first, and the photo request piece is in progress.
- CM07Missed-call text-back(Built, rolling out)
- ES13Photo-based quote request (customer sends photos)(In progress)
- CM18Call logging(Built, rolling out)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: we wrote it from research on common owner problems. It is not measured search demand.
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