How do I let auto repair shop customers book themselves without calling me?
Short answerOffer a menu of common services with durations, ask for year, make, model and the symptom, and require a minimum lead time before the drop-off. Customers choose a drop-off slot online, and the shop sees the vehicle details before the car arrives, so parts can be checked ahead.
The explanation
A shop sells time in the bay and in the technician's hours. The menu on the page should carry that time: an oil change as thirty minutes, brakes as two hours, a diagnostic as one. The page then knows how many drop-offs fit in a morning.
Year, make and model are the most useful intake fields. They let you check parts availability and flag cars you do not service. A free-text symptom box helps the service writer prepare a first diagnosis.
Set a lead time, such as no same-day drop-offs after noon, so the bay and any parts are ready. For repair work beyond the menu, use request mode so the customer asks, and you confirm the slot after looking at the symptom. That keeps a strange noise or a warning light from filling a bay it should not.
Steps
- List services with the real bay time each takes.
- Add required fields for year, make, model and symptom.
- Set a lead time and block times when the shop is closed or full.
- Use request mode for any service you want to review first.
In auto repair shop
Shops schedule drop-offs against bay and technician hours, and many repairs depend on parts. Vehicle details collected at booking let the service writer check parts and decide on the right bay before the car arrives. All auto repair shop scheduling questions.
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed to offer a service menu with durations, a lead time with blackout dates and intake questions on the booking form. The menu and lead time are built, and the intake questions are in progress.
- BK08Service menu with durations and prices(Built)
- BK13Lead time and blackout dates(Built)
- BK25Intake questions on booking form(In progress)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: we wrote it from research on common owner problems. It is not measured search demand.
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