How do I never miss a customer call in my fence business?
Short answerText every missed caller for the address, rough footage, gate count and a photo of the yard. Fence quotes depend on length and terrain, and crews working with post drivers and saws cannot talk. The collected details let you price a rough range and decide whether the site visit is worth the drive.
The explanation
Fence leads are shopping for price and timing. A homeowner calls three installers and wants a visit scheduled. Your crew is in a yard with noisy tools, so the call goes to voicemail and the lead ages.
A good intake text asks for the length in feet, the style of fence, the number of gates, whether there is an existing fence to remove, and a photo of the line. From those, you can quote a range and tell the customer the next step is a site visit to confirm.
Also ask about the neighborhood. Some require approval before installation, and some yards have slopes or utility lines that complicate the job. Knowing that early saves a visit that would end in an impossible job, and it tells you which callers to phone back first.
Steps
- Auto-text missed callers asking footage, style, gates, old fence removal and a photo.
- Review replies the same day and send a rough range with the next step.
- Schedule a site visit only for leads that match your service area and job size.
- Record why leads fall away so you can fix the common reason.
In fence contractor
Fence crews are outdoors with loud tools, and quotes depend on footage, terrain and gates. Gathering those details by text before the visit keeps the estimate trip from being wasted. All fence contractor scheduling questions.
How Apex does it
In progress
Part of this is built. The rest is not. Status as of 2026-10-07; the badge shows the least-built feature involved.
Apex is designed to text missed callers, accept photo-based quote requests and limit requests to the service area by zip, city or radius. Texting needs a connected provider account first, and photo requests are in progress.
- CM07Missed-call text-back(Built, rolling out)
- ES13Photo-based quote request (customer sends photos)(In progress)
- BK07Service area by zip / city / radius(Built)
Apex Flow Scheduler is in early access. See how we label status.
Where this question comes from: we wrote it from research on common owner problems. It is not measured search demand.
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