How to switch from Launch27 in an afternoon, with undo
The planA cleaning business with a modest regular list can aim for an afternoon. Years of history, many cleaners and complex pricing take longer. Apex import for competitor exports is rolling out, and the status badges below show how far each import feature really is today.
Before you start
- Keep the old account active until Apex has run a full cycle.
- Write down your pricing models, such as by bedrooms or hours, and your add-ons.
- List each cleaner and which regular homes they service.
- Note stored-card and gift card balances that must stay honored.
- Pause old reminders before the cutover so customers do not get two.
The steps
- Find the exportLook in the vendor's own help center for how to export customers, bookings and cleaners. We did not verify the file format, so open what you get and confirm contacts and addresses are complete.
- LD15Customer import from CSV/other software(In progress)
- Prepare the fileMerge duplicate households, split address columns correctly and mark each regular's frequency and day for later. Keep the original file untouched for reference.
- LD15Customer import from CSV/other software(In progress)
- Import and compareLoad customers into Apex and compare a sample against the old account. Competitor import is built and tested but not yet connected to saving real data, so verify by eye and fix gaps by hand.
- OB02Import from competitor with side-by-side check(Rolling out)
- OB04Import from Jobber / HCP / Workiz / ServiceTitan exports(Rolling out)
- Recreate recurring cleaningsSet up the weekly, biweekly and monthly plans with price and crew. Compare the first generated visits against the old calendar before relying on them.
- RC01Recurring service plans (weekly/monthly)(Rolling out)
- SC10Recurring jobs auto-generated(In progress)
- IP06Cleaning (maid) pack (checklists, rooms)(In progress)
- Test a request end to endSend a test request from the booking page. It should show as pending, then you confirm it. Try the customer reschedule link on that same visit.
- BK11Booking requires owner approval (request mode)(Built)
- BK24Reschedule / cancel link for customer(Built, rolling out)
- Run both for one cycleLet the old account stay as the record while new requests flow through Apex. At the end compare totals. Switch protection is in demo state, so your own tally is the check.
- OB14Switch protection (never lose data, ledger)(Rolling out)
- Cut overReplace the booking link on your website, switch off old reminders and send one short note to regulars. Check that each reminder goes out once.
- CM03Appointment reminders (SMS/email)(Built, rolling out)
- BK02Embeddable booking widget for website(Built, rolling out)
- Keep the backupStore the final old export in two places. Export your Apex customer list on a regular schedule so you always hold your own copy.
- LD16Customer export (CSV) at any time(In progress)
Apex status for the import and switch tools is shown beside each step. Status as of 2026-10-07.
Undo plan
In progress
To undo the switch, keep the old account running until Apex has handled a full cycle, then point your booking link back and re-enable reminders there. Apex customer export is designed to be available any time and export on cancel is partly built. No automatic rollback is promised, so your saved exports are the real undo.
- OB14Switch protection (never lose data, ledger)(Rolling out)
- AD10Data export on cancel(In progress)
- LD16Customer export (CSV) at any time(In progress)
Switching questions
Can Apex handle pricing by bedrooms or hours?
Apex has a service menu with durations and prices, and a cleaning pack that is partly built. Check the badge before relying on room based pricing, and test a quote for a typical home before switching.
Do my cleaners need an app store download?
No. Apex installs to the phone home screen as a web app, using a QR code. It is not a native app, and offline mode and some field tools are partly built.
What if my old plan renews during the trial?
Check the vendor's own billing terms for your renewal date, since contract terms were not stated on the page we read. Time the cutover so you are not paying for two systems longer than needed.
Sources for Launch27 facts
- www.launch27.com/pricing (read 2026-10-07)
- www.launch27.com/pricing (read 2026-10-07)
- www.launch27.com/pricing (read 2026-10-07)
- www.launch27.com/pricing (read 2026-10-07)
- www.launch27.com/ (read 2026-10-07)
- www.launch27.com/pricing (read 2026-10-07)