Payment link: what it means
DefinitionA payment link is a web address, sent by text or email, that opens a page where the customer can pay a specific invoice by card or bank transfer. It lets a customer pay in seconds from a phone without calling the office or writing a check.
How it works in a service business
Links shorten the gap between finishing a job and getting paid. The tech sends the invoice, the customer taps, and the payment lands without the office handling card numbers. The tradeoff is dependence on the customer's attention: a link buried in an old text can sit unpaid for weeks. A common mistake is sending the link once and never following up. Pair it with an automatic reminder, and make sure the page shows the invoice details so the customer recognizes the charge. Card data should be handled by the payment processor's own page rather than typed into your system. Check that the link works on a phone, since most customers will open it there.
Example
The groomer finishes a bath and texts the customer a link. The customer pays from the parking lot, and the invoice flips to paid before the dog is in the car.
Where Apex touches this
Rolling out
The screen and the rules are built and tested. Saving real customer data is not connected yet. Status as of 2026-10-07; the badge shows the least-built feature involved.
- IN04Online pay link (text/email)(Rolling out)
- IN05Credit/debit card processing(Rolling out)
- IN29Pay-by-text invoice number lookup(Rolling out)
Apex Flow Scheduler is in early access. See how we label status.