Why are my fence customers always asking when I am arriving?

Process: Reminders and texting. Trade: Fence contractor. Reviewed 2026-10-07.

Short answerFence customers ask about arrival because the install runs over days and depends on utility marking, materials and weather. Share the stage plan, confirm the install start a few days ahead, and text when the crew is loading the truck. People ask less once they know what comes next.

The explanation

A fence job starts with utility marking, then post holes, then panels. The customer sees nothing for days and then a crew arrives early, so they call asking when anyone will come.

A good reminder for fence names the confirmed day, the arrival window and the stage, what the crew needs such as gate access and clear sight lines, and the next date. Send it the day before so the customer can plan around it instead of guessing.

The second message goes out on the day. A message when the truck leaves the yard with the materials tells the customer to open the gate and move vehicles from the driveway. Keep it to two short sentences and give a way to reply or call if plans change. Send it from the same number every time so customers recognize it.

Steps

Confirm the day and an honest arrival window for each fence job when the visit is accepted.
Send a reminder the day before that lists the stage, what the crew needs such as gate access and clear sight lines, and the next date.
Text the customer when the crew leaves the previous stop, with a plain minutes estimate.
If the crew will be more than fifteen minutes behind, send a short message with a new estimate before the customer asks.

What to watch for

A window that is wider than the customer can wait.
Reminders sent so early that people forget them.

In fence contractor

Fence installs depend on utility locates, material delivery and dry ground. Homeowners ask about arrival because the start date can move for reasons they cannot see. All fence contractor scheduling questions.

How Apex does it

Built, rolling out

Built. A real server path exists; only setup steps remain before customers can use it. Status as of 2026-10-07; the badge shows the least-built feature involved.

Apex sets an arrival window on each visit and can send a day-before reminder and an on-the-way text with an ETA. Texting needs the owner's own provider account and carrier registration to be connected first, so those messages stay off until then.

BK06Arrival windows(Built)
CM03Appointment reminders (SMS/email)(Built, rolling out)
CM06On-my-way text with ETA(Built, rolling out)
SC20ETA text on the way(Built, rolling out)

Apex Flow Scheduler is in early access. See how we label status.

Where this question comes from: we wrote it from research on common owner problems. It is not measured search demand.

Terms and comparisons on this page

Arrival window